Deputy Creative Director, NPR, Washington, DC, Jan. 2015—Present
Senior Interaction Designer, same as above, Aug. 2014—Dec. 2014

  • Led UX and Interaction Design for NPR One, a personalized, curated radio experience for iOS, Android, and Windows.

User Experience & Marketing Strategy Consultant (Freelance), 2007—Present
Clients include Public Library Association (via Pixo), Center for Prevention Research & Development (via Pixo), and Openmotive

  • Created personas based on third- and first-party research, reviewed system implementations based on prospective usage and heuristic evaluation, and designed full-site clickable prototypes
  • Developed positioning & messaging strategies and collaborated on information architecture for a number of website redevelopment projects
  • Advised clients on customer communication strategies and developed social media usage guidelines
Web & Mobile User Experience Manager, Wolfram Research & WolframAlpha.com, Champaign, IL, Feb. 2013—Aug. 2014
User Experience Team Lead, same as above, Feb. 2012—Feb. 2013
User Experience Designer, same as above, Mar. 2010—Feb. 2012

  • Facilitated discussion and built consensus with executive stakeholders, product managers, and subject matter experts, defining requirements and specifications for Agile and waterfall projects
  • Created user scenarios, performed competitive analyses, developed concept maps, designed interactive wireframes and prototypes, and compiled lean specification documents for websites, mobile applications, and desktop software.
  • Served as project lead for partnerships and collaborations with several Fortune 100 companies
  • Managed three User Experience Designers, and provided support and mentorship for six other UX team members
  • Designed and administered moderated usability tests, and analyzed raw analytic data

Manager of Communications, JB Development Group, Chicago, IL, Jun. 2008—Oct. 2009

  • Managed all aspects of an e-commerce redevelopment project, including sourcing and selection of vendors, assessing a variety of platforms and content management systems, and ongoing review of site analytics
  • Planned, wrote, and designed over 75 e-mail marketing campaigns distributed to over 20,000 contacts, more than doubling the average click-though rate
  • Created and maintained social media marketing programs
  • Managed and served as primary point-of-contact for eight off-site independent contractors

Producer, Illini Media Company, Champaign, IL, Jan. 2005—Mar. 2008

  • Served as project manager for the launch of a new arts & entertainment site, handling all logistics and hiring staff
  • Managed a team of 10 editors to schedule daily content for site with nearly 500,000 annual visits
  • Managed and trained a team of 15 producers, assistant producers, and interns who conceived, developed, and produced 10-20 original weekly radio commercials for WPGU-FM

Home Theater Customer Specialist, Best Buy, Countryside, IL, Aug. 2003—Mar. 2007

 

Education

Bachelor of Science in Advertising & Bachelor of Arts in Sociology, The University of Illinois, Urbana, IL, 2008

  • Graduated with honors, completing a five year dual-degree program in four years

 

Skills & Interests

  • Software: Axure RP, Omnigraffle, JIRA, Google Analytics, Camtasia, Adobe Creative Suite, Microsoft Office
  • Skills: information architecture, wireframing, rapid prototyping, diagramming, usability testing, heuristic evaluation, search engine optimization, content strategy, digital marketing, project planning, practical HTML & CSS
  • Co-chair of the 2016 Information Architecture Summit
  • Attendee Experience Director of the 2015 Information Architecture Summit
  • Co-founder of the User Experience Book Club of Champaign-Urbana (UXCU)
  • Eagle Scout Award, 2004